Terms & Conditions

Who is allowed to Fly into SA and what are the requirements

  1. Persons arriving in the country to attend the funeral of an immediate family member;
  2. Persons who, for medical reasons, are unable to under go quarantine;
  3. Cross border truck drivers; and
  4. Commuting cross border school learners, educators and persons transporting them;
  5. Persons referred to in subparagraph (6) will be subjected to screening at the point of entry and where neccessary, medical examinations and daily monitoring by a health officer;
  6. Persons referred to in subparagraph (6) (a) and (b) must submit a written request to the Director-General: Health with supporting documentation prior to written approval, for an exemption from quarantine, being granted;
  7. Persons exempted from quanratine by the Director-General: Health must, on arrival, adhere to COVID-19 precautionary measures and conditions by a port health official.

Cost of Quarantine

  1. Where exceptional circumstances make it necessary for the mandatory quarantine or isolation of a person entering the Republic to take place in a manner which involves the incurring of additional cost beyond those ordinarily incurred as a result of mandatory quarantine or isolation, the Director-General: Health may direct that such person, or his or her employer, is to pay the additional costs incurred;
  2. Self-quarantine and self-isolation are at own or the employer’s expense;
  3. Quarantine or isolation facilities must adhere to the criteria stipulated in the approved guidelines for quarantine and isolation.

Who has permission to Fly out of South Africa under COVID19 (With the required approved documentation)

The Department of Home Affairs has advised that those departing from SA after 01 June 2020 (the date of the implementation of the downgrade of the national lockdown to level 3), will still require approval from the Department of Home Affairs to travel.

The categories which has received approval are work, study, family reunion, permanent residency, and travel for medical reasons. Each of these come with own documentary support to ensure a successful process. It is completely up to you as the individual to insure all your documentation is in place as we can’t take responsibility for this procedure. We can however put you in contact with specialists. 

  • Urgent international travel to exit South Africa;
  • Critical international travel for business purposes and where a successful application must be ensured;
  • Commencement of study on a specific time frame;
  • Where families must be together, including bring parents or family members at risk to more secure locations than South Africa;
  • Permanent residents of foreign countries or where you want to permanently relocate from South Africa;
  • Medical reasons;
  • Where you must undertake urgent international travel and are unsure of the category under which you may qualify.

Quarantine Free Countries


Austria, Andorra, Belgium, Croatia, Cyprus, Czech Republic, Channel Islands, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, The Netherlands, Norway, Poland, San Marino, Serbia, Slovakia, Slovenia, Spain, Switzerland, Turkey


Antigua & Barbuda, Bahamas, Barbados, Bermuda, Canada, Cayman Islands, Dominica, Grenada, Jamaica, Martinique, South Georgia & the South Sandwich Islands, St Kitts and Nevis, St Lucia,St Pierre and Miquelon, St Vincent and The Grenadines, Trinidad and Tobago, Turks and Caicos Islands


Australia, Brunei, French Polynesia, Hong Kong, Japan, Macao, Malaysia, New Zealand, Taiwan, Thailand, Singapore, South Korea, Vietnam, Wallis and Futuna




British Antarctic Territory

General information

  1. Guardian Assist reserves the right to postpone or cancel a flight should the appropriate governmental or airport authority approvals not have been received.
  2. Airplane tickets bought on any Guardian Assist flights are non-refundable unless,
  3. The flight is cancelled or postponed by Guardian Assist;
  4. The passenger is not in a position to travel due to a medical situation or death, relevant medical certification will be required.
  5. Airplane tickets purchased on any Guardian Assist flight are non-transferable in relation to,

A change in passenger;

A change in the date of travel.   

6.     Should Guardian Assist be in a position where they are required to cancel or postpone a flight, the passenger will have the right to either utilize the ticket on the alternate departure date, receive a refund for the full value of the ticket purchased,

7.  All refunds will be made to the passenger via EFT, within 7 working days on request thereof

9. Customers will be advised Guardian Assist within 48 hours of departure date whether a flight is postponed or cancelled;

10. Flights cannot be postponed for longer than 14 days, after which a full refund will be made to the passenger, via EFT, within 7 working days after the end of the 14th day.Passengers will be informed within 72 hours as to whether a flight will be departing on the estimated time and date of departure.

11. One adult may only accompany one infant due to airline safety regulations.

12. Only passengers cleared by the Department of Home Affairs or the respective Embassies will be allowed to book and travel. The responsibility for travel document clearance resides with the passenger and must be arranged between the passenger and respective embassy or DIRCO. Refer: dirco.gov.zafor all South African citizen repatriation matters as well as all contacts for South African representation offices abroad.

13. All passengers must be in possession of the relevant travel documentation as stated in the TRAVEL DOCUMENTATION tab and approvals to enter the country they choose to fly to.

14. Payments can be made via the flights.guardianassist.co.za Payment portal only.

15. Passengers under the age of 2 years old will be charged 10% of the adult fare of the airplane ticket and will have a baggage allowance of 15kgs.

16. Passengers over the age of 2 years old will be charged full fare as per the costs quoted per flight.

17. Customers with limited mobility must highlight this to the Guardian Assist during the booking process, the Guardian Assist team will make the necessary arrangements. A maximum of five wheelchair requests can be approved per flight.

18. As these are repatriation flights, Guardian Assist is unable to offer an Unaccompanied Minor Service, all children under the age of 18 must be accompanied by an adult.

19. All passengers MUST carry their own PPE/Masks for the flight, NO MASK NO FLIGHT.

20. These flights are one-way flights only, passengers are responsible for their own onward connections if applicable.

21. New destinations will only be advertised when they are confirmed, or when a charter is being explored.

22. Once you are confirmed for travel and prior to making your way to the airport, please check if you have all documents required as stated under the TRAVEL DOCUMENTATION tab.

Acknowledgement of operations

Client acknowledges that Guardian Assist Repatriation is acting solely as a broker and is not an air carrier and is not operating the flights. The Carriers have sole responsibility, liability and control of all aspects of the aircraft charter services provided to the Client, including without limitation,  the operation, regulation condition and safety of the flight, passengers, baggage and cargo and other people and events associated with air travel, such as crew performance and catering services. 


DIRCO does not provide anyone with the authority to depart South Africa, DIRCO’s function is to collect a list of names of South Africans stranded overseas, who need assistance with regards repatriation flights back to South Africa. DIRCO will send the names of these citizens to the SA Consulate in the relevant countries, in order for them to assist and communicate with the airlines as necessary. The relevant airline will notify the SA Government of these citizens that require flights in order for the SA Government to grant DIRCO with permission to these citizens to travel back to South Africa, as well as cater for them in terms of the number of quarantine beds required.

Only passengers cleared by the Department of Home Affairs or the respective Embassies will be allowed to book and travel. The responsibility for travel document clearance resides with the passenger and must be arranged between the passenger and respective embassy or DIRCO. Refer: www.dirco.gov.za for all South African citizen repatriation matters as well as all contacts for South African representation offices abroad;

Travel Restrictions

With travel restrictions implemented around the globe, several approval processes has been set in place for international travel. Should you wish to travel abroad you need to ensure you receive the necessary documentation. 

As the largest independent immigration provider in South Africa, Xpatweb, are perfectly placed to assist In the form of a comprehensive Travel Pack with the necessary documentation and approvals on an urgent basis. Simultaneously, you manage any risk and uncertainty of the process by using a trusted provider, who liaise with the Department of Home Affairs and foreign missions daily, to facilitate the application.  

Should you wish to learn more about the requirements or would like to contact Xpatweb, please follow the link below:


Guardian Assist Checked Luggage Rules

Adults and Children over 2 years old

Checked Baggage limitations and conditions vary by route, please pay attention to the free checked luggage allowance conditions on the route on which you will be travelling. Any single bag weighing over 23kg will not be accepted and must be shipped separately as cargo.

  • Economy Baggage Allowance per person Check in luggage – 1 (one) piece total weight of 23kgs
  • Premium Economy Baggage Allowance per person

Check in luggage – 1 (one) piece total weight of 23kgs

  • Business Class Baggage Allowance per person

Check in luggage – 2 (two) pieces per passenger of 23kgs each

Infant Baggage Allowance

  • Checked luggage of 1 (one) piece total weight of 15kgs;
  • A pram and car seat will also be allowed and does not form part of your free checked luggage allowance.

Hand Luggage per person all travel classes

  • 1 (one) Cabin size bag maximum 7kg dimensions below; • 36cm x 23cm x 56cm.
  • In addition to the overall checked allowance (as stipulated by route), passengers may also carry on-board small personal items such as a handbag, umbrella, and laptop (Provided it is in a thin laptop satchel). The following are classified as Personal items allowed in the cabin,
  • Handbag, pocket book or purse;
  • One foldable garment bag (sum of dimensions of 185cm);
  • Overcoat, wrap or blanket;
  • Umbrella or walking stick;
  • Small camera and/or binoculars;
  • Reading matter for flight;
  • Infant food for consumption during the flight;
  • Infant carry basket/carry cot;
  • Portable PC to be carried in applicable bag;
  • Mobile phone (not to be utilized during flight).

Liquid Restriction in your hand luggage

  • All toiletries that are liquid, gel, aerosol, pastes and creams must be put into a clear plastic bag;
  • These are limited to travel-sized containers that are 100ml or less per item;
  • The bag must also be able to be sealed with items are put inside it, and not knotted or tied up.

Firearms and Ammunition

  • Firearms, ammunition and firearm parts may only be transported in checked baggage and in the correct container or case;
  • Passengers must complete the necessary local police formalities to process the carriage of the firearm;
  • Firearms, ammunition and firearm parts are prohibited from carry-on luggage;
  • Below is a summary of the key regulatory requirements to transport sporting firearms, handguns, firearm parts or ammunition in checked baggage,
  • All firearms must be declared to the airline before the check-in process. Guardian Assist requires a minimum of 3 days notification and upfront payment for the firearm(s);
  • The customer wanting to transport a firearm and/or ammunition must be present (without exception) with their licence and airline ticket as proof of travel;
  • The firearm must be unloaded when handed in at the check-in counter;
  • The firearm must be carried in a hard-sided container designed specifically for air travel;
  • The container must be locked;
  • The passenger must provide the key or combination to the screener if it is necessary to open the container, and then remain present during screening to take back possession of the key after the container is cleared;
  • Any ammunition transported must be securely packed in fibre (such as cardboard, wood or metal boxes or other packaging specifically designed to carry small amounts of ammunition);
  • The ammunition cannot be transported in the same container as the firearm, it needs to properly packed and in a separate container as described above;
  • Black powder and percussion caps used with black-powder type firearms are not permitted in carry-on or checked baggage.


  • A maximum of 5kg, securely packed as detailed in the regulatory requirements will

be permitted for carriage as a separate piece of baggage or within checked baggage. Ammunition must be declared in the same way as handguns or sporting rifles;

  • Guardian Assist will only allow transportation of sporting guns and handguns packed in a specialised hard case carrier. This container will be carried in the hold (checked baggage).

Arrival and claiming your firearm and/or ammunition

  • Upon arrival at your destination please proceed to the arrival hall where you will be handed your handgun/sporting rifle once it is offloaded form the aircraft;
  • It is the responsibility of the passenger to ensure that they have correct documentation and allow ample time to process their firearm/ammunition through the correct channels. Failure to do so may result in denied boarding.

List of prohibited hand baggage items

  • Subject to applicable security regulations, for reasons of safety passengers may not take the following items into security-restricted zones or into the aircraft;
  • Firearms and other weapons or devices capable of discharging projectiles. Devices capable of discharging projectiles that can cause serious harm, as well as items that appear to be dangerous, such as,
  • All types of firearms, including pistols, revolvers, guns and hunting rifles, toy guns, replica firearms and imitation guns that resemble real weapons;
  • Parts of guns and firearms, with the exception of telescopic sights, air guns or CO2 guns, such as pistols, pellet guns, shotguns and BB guns;
  • Alarm pistols and starter pistols;
  • Bows, crossbows and arrows;
  • Harpoons and spear guns;
  • Catapult;
  • Disabling equipment – devices designed specifically to anaesthetize, stun or immobilize;
  • Sharp or pointed objects that can cause serious injury, such as,
  • Ice picks and ice axes;
  • Razor blades;
  • Box cutters;
  • Knives with blades longer than 6cm;
  • Scissors with blades longer than 6cm, measured from the hinge;
  • Martial-arts and self-defence items with sharp points or edges;
  • Swards and sabres;
  • Crowbars;
  • Drills, drill bits and drill chucks, including cordless portable power drills;
  • Tools with blades or shafts longer than 6 cm that can be used as weapons, such as cordless portable power saws;
  • Saws, including cordless portable power saws;
  • Soldering torches;
  • Nail guns and staple guns.
  • Blunt objects that can be used for hitting and causing serious bodily harm or that can be used to threaten the safety of the aircraft, including,
  • Baseball, softball and cricket bats;
  • Clubs and sticks, such as wooden poles, cues, bludgeons and truncheons;
  • Martial-arts items.
  • Explosives, flammable substances and devices that can cause serious bodily harm or that can be used to threaten the safety of the aircraft, including anything that appears to be capable of causing injury or posing a threat to safety, such as,
  • Ammunition;
  • Detonator tubes;
  • Detonators and fuses;
  • Replicas or imitations of explosive devices;
  • Mines, grenades and other military explosives;
  • Fireworks and other pyrotechnical materials;
  • Smoke canisters and smoke cartridges;
  • Dynamite, gunpowder and plastic explosives.
  • Passengers are also prohibited from transporting the following items in checked baggage,
  • Ammunition;
  • Detonator Tubes;
  • Detonators and fuses;
  • Mines, grenades and other military explosives;
  • Fireworks and other pyrotechnical material;
  • Smoke canisters and smoke cartridges;
  • Dynamite, gunpowder and plastic explosives;
  • Security staff may refuse access to security-restricted areas of the airport and/or to the passenger cabin of the aircraft to anyone who is in possession of an item which, even though it does not appear on this list, is of concern to the security staff.